Work and warranty
The selected professional performs the work and provides any written workmanship or material warranty. KABLAY does not issue or guarantee that warranty.
KABLAY Trust
Complaints & Dispute Support
KABLAY is a marketplace, not the contractor, employer, payment holder or repair warranty provider. The selected independent professional performs the work, receives homeowner repair payments directly and provides any workmanship warranty. KABLAY can organize platform records and help both sides communicate; it does not decide legal liability or promise compensation.
Email KABLAY supportThe direct marketplace model
Payment
The homeowner and professional agree on deposits, materials and milestones directly. KABLAY does not process or hold payment for the repair itself.
Platform support
KABLAY may review the task, account activity and evidence; contact the professional; moderate platform content; or take action under platform rules. It does not award damages or guarantee a resolution.
Before work starts, keep it in writing
- ✓Exact scope and exclusions
- ✓Labor, materials, taxes and disposal
- ✓Start date and milestones
- ✓Deposit and payment schedule
- ✓Change-order approval
- ✓Professional warranty and correction process
- ✓Applicable WA contractor registration number and trade credentials
How to submit a documented complaint
1
Stop unsafe work and document the condition with dated photos or video.
2
Write to the professional with the issue and the outcome you are requesting.
3
Send [email protected] the KABLAY task number, estimate, messages, change orders, receipts and a short timeline.
4
KABLAY reviews platform records, requests the other side’s response and helps organize the positions. Either side may still use official agencies, bond claims, court or legal advice.
Official Washington paths
These are state resources, not KABLAY programs. Eligibility, deadlines and outcomes are controlled by Washington agencies and courts.
Verify a contractor ↗
Confirm registration, bond, insurance, owners, citations, bond lawsuits and applicable trade credentials in the official L&I record.
Problems with a contractor ↗
Review L&I guidance about contracts, bond claims and options when a project goes wrong.
Report a contractor ↗
Use the official L&I reporting path for suspected unregistered or noncompliant contracting activity.
Homeowner Recovery Fund ↗
For eligible owner-occupied residential claims and qualifying final judgments after July 1, 2026, review the official program rules and deadlines.
Complaint template
KABLAY task #: ____. Professional/business: ____. WA registration or trade credential: ____. Written scope: ____. Visit dates: ____. Problem and safety concern: ____. Evidence attached: ____. Requested response: ____ by ____.
FAQ
Does KABLAY guarantee the repair or reimburse the homeowner?
No. The selected professional provides any workmanship warranty. KABLAY does not promise a refund, goodwill payment or compensation for the work.
Can KABLAY force a professional to return money?
No. KABLAY can moderate the platform and help document communication, but it does not adjudicate damages or replace a court, agency or bond-claim process.
What evidence is most useful?
The KABLAY task, written estimate, registration number, messages, change orders, before-and-after photos, payment records, receipts and a dated timeline.
Where can I check a Washington contractor?
Use the official Washington Labor & Industries Verify tool and match the business name, registration number, owners, bond, insurance and applicable trade credentials.