Privacy Policy
Last updated August 23, 2026
This Policy explains how KABLAY handles information on kablay.us, in homeowner tasks, professional profiles, OneRequest, contact access, reviews, moderation and Platform billing. Contact privacy questions or deletion requests at support@kablay.us.
1. Information you provide
We may collect name, phone, email, account role, language, service cities, travel radius, availability, profile text, professional services, registration or trade-credential details, insurance details, photos, messages, task descriptions, budget, schedule and support communications. Payment processors provide transaction status and limited billing details; KABLAY should not receive a full card number.
2. Task location and contact privacy
A homeowner may provide a city, general location and exact address. Public task views should not expose the exact street address, phone, email, door code or private chat. Contact details and more precise location may be disclosed only to authorized participants through the task/contact flow, to staff for support and safety, or as legally required. Do not put door codes or sensitive data in public text or photos.
3. OneRequest and AI processing
OneRequest first attempts local keyword routing. For an ambiguous description, KABLAY may send the submitted text, selected language and necessary technical metadata to an AI inference service provider for classification, urgency routing and follow-up questions. The current text field is limited; do not enter medical, financial, government-ID or other unnecessary sensitive data. If photo analysis is introduced, this Policy will be updated before that use.
4. Photos and metadata
Uploaded task, avatar and portfolio images may contain people, addresses, vehicle plates or embedded metadata. KABLAY may resize, transcode, scan, moderate and remove metadata when technically supported. Users are responsible for permission to upload an image and should crop sensitive details.
5. Platform payments
KABLAY processes or receives records for professional contact access, account balances and subscriptions such as Premium. These are Platform payments—not homeowner payment for repair work. Payment providers may process card, fraud, tax and billing information under their own policies.
6. Reviews, external reputation and public records
KABLAY stores task-linked review content, moderation evidence and reports. A KABLAY Job Review is separated from Google or other external reputation. The WA Contractor Checker retrieves public state registration, bond and insurance data and links to the official source; public-record data may be cached briefly for performance and troubleshooting.
7. Information collected automatically
We may collect IP address, device and browser data, pages and referring URLs, approximate region, cookie or session identifiers, feature events, error logs, security events and attribution data. We use this to operate, secure, measure and improve KABLAY and to understand local acquisition.
8. How we use information
We use information to create accounts and tasks, route requests, show relevant local professionals, unlock authorized contact, provide dashboards and notifications, process Platform billing, verify stated profile attributes, moderate reviews and content, prevent fraud, answer support, comply with law and improve ranking, reliability and availability signals. We do not sell personal data for advertising.
9. Sharing and processors
Information may be shared with the homeowner or professional as required for the selected task flow; with hosting, database, email, SMS, push, analytics, security, payment and AI service providers acting for KABLAY; with moderators or advisers under confidentiality; during a lawful business transaction; or when required for legal process, safety or fraud prevention. Providers may process data in the United States or other countries.
10. Cookies and analytics
Necessary cookies support login, locale, security and sessions. Analytics or attribution tools may measure visits and conversions. Where consent is required, optional tools should follow the available consent choice. Browser controls can block cookies, but essential features may stop working.
11. Retention
We retain active account and task data while needed to provide the service. Billing, fraud, moderation, review, complaint and legal records may remain longer for accounting, disputes, safety or legal obligations. Backups and logs expire on operational schedules. When data is deleted, some records may be deidentified or retained where law or legitimate recordkeeping requires.
12. Security and choices
KABLAY uses reasonable technical and organizational safeguards, but no online service is risk-free. Keep credentials secure and report suspicious activity. You may update profile information in the account and request access, correction or deletion at support@kablay.us; KABLAY may verify identity and retain legally required records.
13. Children, changes and contact
KABLAY is not intended for children under 18. We may update this Policy as features or providers change; the page will show a new date and added notice when required. Questions, deletion requests and privacy complaints: support@kablay.us.